The Art of: Subscription Boxes

You launched your subscription box and worked hard to build your subscriber list. But now you’re at a point where you should be focusing on increasing profits instead of wasting valuable time and money handling your own subscription box fulfillment. At Thill, we make it easy for you to save money and focus on what matters most – growing your business.

Fulfilling Continuity Orders Since 1959

In the past six years, curated subscription boxes have flooded the market. It’s a revamped concept, but the underlying principles of continuity are still the same. For decades, Thill has been helping companies like yours streamline expenses, increase profit margins and retain subscribers. That’s why some of the most popular and successful subscription box companies on the market have turned to us when they’ve decided to take their business to the next level.

Let’s make a masterpiece together

Traditional fulfillment companies expect you to fit within the limitations of their specific model. But your subscription box is unique and your customer expects an experience that differentiates you from the competition. At Thill, we see fulfilling your subscription box as an art. We can help you create a masterpiece using a full spectrum of services that address your specific needs.

Choose Only the Services You Need

Fulfillment has a lot of components – inventory management, kitting, picking and packing…the list goes on. Thill can create a flexible fulfillment strategy designed specifically for your campaign. So, whether you have one SKU or 90,000, our veteran staff can make the fulfillment of your subscription box simple, cost effective and proficient.

Thill also offers a low cost of entry and ala cart pricing. You can customize your fulfillment package and only pay for the services you need, when you need them.

Technology at Your Fingertips

Thill empowers you with meaningful information to run your business wherever, whenever you want. Our powerful software suite gives you the versatility to be successful on your terms. Real-time analytics ensure you have immediate access to detailed reporting so you can effectively evaluate and manage your business.

Thill works with all the popular e-commerce platforms. Our API integration is quick and easy. Even if you need a customized interface, our expert in-house programmers can write, test and implement a fluid process for your software.

A Team of Industry Experts

When you’re dealing with an ever-changing supply chain, hiccups can happen. Our expert staff handles the complexity of these logistical challenges every day. They know how to adapt and be flexible, and solve problems quickly and efficiently.

Every member of our team – from our Account Executives to our warehousing staff to our customer service agents – are specialists in their respective fields. When your box launches, they become experts in the experience you want to provide and they fulfill your brand promise with the highest level of integrity and quality control.

Strategic Distribution of Your Box

Thill has over one million cubic feet of modern facilities in Wisconsin, Georgia, Nevada and Texas. Our extensive network of distribution centers enables us to ship your subscription box to your customer faster and cheaper, whether it’s being sent domestically or internationally.

We evaluate the most cost-effective way to ship your subscription box based on dimensional weight, zone designation and your shipping portfolio. Plus, our shipment volumes and strategic partnerships allow us to get you the most competitive rates possible.

Delivering your subscription box to your customer quickly and efficiently means your customers will be less likely to cancel their subscriptions or call customer service.

Retain Subscribers with Great Customer Service

Customers expect a seamless shopping experience and nothing will affect your bottom line more than how you treat your customers. When they have questions about their subscription boxes, they want meaningful answers fast.

Thill has a 125-member in-house customer service team – fluent in English, Spanish and French – that can support your campaign with live operator services, email support and live chat.

Our highly trained US-based customer service agents can help reduce churn by making your subscribers feel valuable and treating your customers with respect. And when things escalate, Thill’s agents know how to save the sale and increase revenue because they have extensive training in dispute resolution and solution selling.

Want more information about about how Thill Inc. can help you save time and money?

Contact one of our experts at 920-967-9201 or email us at sales@thillinc.com.