Order Fulfillment

Fulfillment has a lot of components – warehousing, inventory management, kitting, picking and packing, drop shipping…the list goes on. Every client and campaign is different. Thill has the skill, flexibility and technology to customize a fulfillment strategy that fits your needs. So, whether you have one SKU or 90,000, we make it easy. Our veteran staff, tactical layout and efficient processes means Thill can make fulfillment simple but proficient, keeping your customers happy and coming back for more!

Order Fulfillment

Fulfillment has a lot of components – warehousing, inventory management, kitting, picking and packing, drop shipping…the list goes on. Every client and campaign is different. Thill has the skill, flexibility and technology to customize a fulfillment strategy that fits your needs. So, whether you have one SKU or 90,000, we make it easy. Our veteran staff, tactical layout and efficient processes means Thill can make fulfillment simple but proficient, keeping your customers happy and coming back for more!

Order Management

Our software suite gives you the versatility and advanced technology you need to be successful on your terms. You can customize your campaign across each and every channel – direct response, e-commerce, catalog, retail and multi-level marketing. You can offer complex multi-item orders, continuity programs, multi-pay programs, standing orders – you name it! Plus, you get detailed reporting about how your products are performing in each channel. You can even integrate that information with media results. Meaningful information lets you evaluate how every aspect of your business is affecting your campaign.

Warehousing

Thill Incorporated is headquartered in Neenah, Wisconsin, and operates over one million cubic feet of modern facilities in Wisconsin, Georgia, Nevada and Texas.

Our modern warehousing facilities include climate controlled storage and secured space including video surveillance, complete sprinkler system, a superior security system and completely redundant power systems. Have special storage needs? We’ve got that covered too. Thill offers regulated warehousing space, including cage or isolated areas for valuable items; humidity-controlled facilities to accommodate pharmaceutical, agricultural and food standards; as well as refrigeration and freezer units.

Our extensive network of distribution centers enables us to ship product to your customer faster and cheaper. Utilizing regional facilities allow all packages to ship under a zone four and reach your customer, on average, in 2.82 days. Getting product to your customer quickly and efficiently means you won’t lose sales or incur more expenses because customers will be less likely to regret their purchase decision, cancel orders, return product or call customer service.

Warehousing Services
  • Dedicated facilities
  • Flex space, which allows for immediate access to additional square footage, allowing Thill to quickly double that space at our client’s request
  • Real-time inventory management software ensures accuracy and tightly control the movement of product, and gives you the ability to view the exact location, quantity and traffic of your goods with pin point accuracy at all times
  • Customizable packing lists electronically generated along with departure instructions to ensure accuracy of packing and efficient delivery of goods
  • Wire guided forklift technology in unison with a Crown Turret lift that operates in a very narrow isle racking system
  • An integrated warehouse management system which operates off a secure RF wireless network
Warehousing Locations
  • Neenah, WI

    48 Jewelers Park Drive
    Suite 200
    Neenah, WI 54956

  • Neenah, WI

    785 County Road CB
    Suite 100
    Neenah, WI 54956

  • Austin, TX

    COMING SOON!

  • Atlanta, GA

    4025 Welcome All Road
    Atlanta, GA 30349

  • Reno, NV

    892 Maestro Drive
    Suite 103
    Reno, NV 89511

  • Lenexa, KS

    COMING SOON!

Warehousing

Thill Incorporated is headquartered in Neenah, Wisconsin, and operates over one million cubic feet of modern facilities in Wisconsin, Georgia, Nevada and Texas.

Our modern warehousing facilities include climate controlled storage and secured space including video surveillance, complete sprinkler system, a superior security system and completely redundant power systems. Have special storage needs? We’ve got that covered too. Thill offers regulated warehousing space, including cage or isolated areas for valuable items; humidity-controlled facilities to accommodate pharmaceutical, agricultural and food standards; as well as refrigeration and freezer units.

Our extensive network of distribution centers enables us to ship product to your customer faster and cheaper. Utilizing regional facilities allow all packages to ship under a zone four and reach your customer, on average, in 2.82 days. Getting product to your customer quickly and efficiently means you won’t lose sales or incur more expenses because customers will be less likely to regret their purchase decision, cancel orders, return product or call customer service.

Warehousing Services
  • Dedicated facilities
  • Flex space, which allows for immediate access to additional square footage, allowing Thill to quickly double that space at our client’s request
  • Real-time inventory management software ensures accuracy and tightly control the movement of product, and gives you the ability to view the exact location, quantity and traffic of your goods with pin point accuracy at all times
  • Customizable packing lists electronically generated along with departure instructions to ensure accuracy of packing and efficient delivery of goods
  • Wire guided forklift technology in unison with a Crown Turret lift that operates in a very narrow isle racking system
  • An integrated warehouse management system which operates off a secure RF wireless network
Customer Care Capabilities
  • Inbound and outbound customer service
  • Order taking
  • Interactive Voice Response(IVR) & live operator available 24/7
  • Toll-free number access
  • Manual order entry
  • Maintenance of accounts
  • Email confirmations
  • Order tracking
  • Computerized return system, including credits and refunds
  • Outbound surveys and customer feedback
  • Resolving and processing charge backs
  • Complaint management
  • Web support

Customer Care

Thill understands that customer service is one of the most critical pieces of any successful business. Our 125 seat in-house customer service team – fluent in English, Spanish and French – uses advanced technology to communicate with your customers using live operator services, email support and live chat.

Our highly trained US-based customer care agents engage in every call as though they are an extension of your company and brand. Our representatives have extensive training in dispute resolution and solution selling – they know how to save sales and increase revenues. Our representatives are also trained to be experts on your product line, so they can create a superior brand experience for your customers. They make your customers feel valuable and important, fostering brand loyalty and retention.

Using our proprietary software OrderGenX, we have the flexible technology to handle not only basic inquiries, but highly complex product offerings including multi-pay and continuity models. OrderGenX can incorporate introductory scripting, frequently asked questions, upsell scripting and cross-sell prompts, or it allows for a script-free environment.

Customer Care

Thill understands that customer service is one of the most critical pieces of any successful business. Our 125 seat in-house customer service team – fluent in English, Spanish and French – uses advanced technology to communicate with your customers using live operator services, email support and live chat.

Our highly trained US-based customer care agents engage in every call as though they are an extension of your company and brand. Our representatives have extensive training in dispute resolution and solution selling – they know how to save sales and increase revenues. Our representatives are also trained to be experts on your product line, so they can create a superior brand experience for your customers. They make your customers feel valuable and important, fostering brand loyalty and retention.

Using our proprietary software OrderGenX, we have the flexible technology to handle not only basic inquiries, but highly complex product offerings including multi-pay and continuity models. OrderGenX can incorporate introductory scripting, frequently asked questions, upsell scripting and cross-sell prompts, or it allows for a script-free environment.

Customer Care Capabilities
  • Inbound and outbound customer service
  • Order taking
  • Interactive Voice Response(IVR) & live operator available 24/7
  • Toll-free number access
  • Manual order entry
  • Maintenance of accounts
  • Email confirmations
  • Order tracking
  • Computerized return system, including credits and refunds
  • Outbound surveys and customer feedback
  • Resolving and processing charge backs
  • Complaint management
  • Web support

Analytics

Thill empowers you with meaningful information, not just data, to run your business wherever, whenever you want. Real-time analytics ensure you have immediate results, statistics and trends at your fingertips.

Whether you require marketing, analytics, reporting or forecasting tools, our system offers a complete reporting suite and the details you need. Every department in your company will be able to effectively manage its respective vertical because they can access the information from any secure Internet connection. Integrated key data elements – cleared media, telemarketing data, Web data, shipping data, billing data, customer service data, returns, cancellations and declines – empowers you to maximize your performance by making timely decisions that impact your bottom line.

Platforms

Analytics

Thill empowers you with meaningful information, not just data, to run your business wherever, whenever you want. Real-time analytics ensure you have immediate results, statistics and trends at your fingertips.

Whether you require marketing, analytics, reporting or forecasting tools, our system offers a complete reporting suite and the details you need. Every department in your company will be able to effectively manage its respective vertical because they can access the information from any secure Internet connection. Integrated key data elements – cleared media, telemarketing data, Web data, shipping data, billing data, customer service data, returns, cancellations and declines – empowers you to maximize your performance by making timely decisions that impact your bottom line.

Platforms