The Art of: Subscription Boxes
You launched your subscription box and worked hard to build your subscriber list. But now you’re at a point where you should be focusing on increasing profits instead of wasting valuable time and money handling your own subscription box fulfillment. At Thill, we make it easy for you to save money and focus on what matters most – growing your business.
Since 1959, Thill Inc has been the gold standard in fulfilling continuity orders, and today, we beautifully blend our 65+ years of wisdom with the current zeitgeist of the subscription box model. This unique fusion of our far-reaching experience and knowledge of modern trends allows us to effectively navigate the intricate nuances of the subscription box industry. Indeed, when it comes to subscription box fulfillment, we’ve been excelling for over six decades!
We are not your standard fulfillment company that confines you to the narrow bounds of their model. We understand the uniqueness of your subscription box and the distinctive experience your customers anticipate.
This is why we view the fulfillment of your subscription box as less of a task and more of an art. Our broad range of services can help you craft a masterpiece tailored to your specific needs.
Our customized approach goes beyond just service provision to our proprietary software, “BiBi Solutions.”
Embedded in this software is our vast expertise, refined since our inception in 1959. This fully-fledged software solution simply rocks and puts the power of meaningful data at your fingertips, giving you the freedom and flexibility to thrive on your own terms.
At Thill Inc, we have a dedicated team of industry professionals that is adept at handling the complexities of an ever-evolving supply chain. Our staff, including our Account Executives, warehousing staff, and customer service agents, are specialists in their respective fields. Once your box launches, they morph into experts, ensuring your brand promise is fulfilled with utmost integrity and quality control.
Our multiple modern facilities across four states – Wisconsin, Georgia, Nevada, and Texas – amount to over one million cubic feet of strategic distribution power. This extensive network allows us to deliver your subscription box to your customers faster, more efficiently, and at a lower cost, be it domestically or internationally.
Nothing speaks to our continuous dedication to customer satisfaction more than our 125-member strong, in-house customer service team. Fluent in English, Spanish, and French, they are equipped to provide live operator services, email support, and live chat. They don’t just handle customer inquiries; they are trained to save the sale and bolster revenue with skilled dispute resolution and solution selling.
And remember, with Thill Inc, you’re enlisting a partner with over six decades in fulfilling continuity orders, ensuring you only pay for the services you need when you need them. So, let’s take your subscription box business to new heights, backed by our knowledge and the power of BiBi Solutions, the software solution that simply rocks!
A Team of Industry Experts
When you’re dealing with an ever-changing supply chain, hiccups can happen. Our expert staff handles the complexity of these logistical challenges every day. They know how to adapt and be flexible, and solve problems quickly and efficiently.
Every member of our team – from our Account Executives to our warehousing staff to our customer service agents – are specialists in their respective fields. When your box launches, they become experts in the experience you want to provide and they fulfill your brand promise with the highest level of integrity and quality control.
Let’s make a masterpiece together
Traditional fulfillment companies expect you to fit within the limitations of their specific model. But your subscription box is unique and your customer expects an experience that differentiates you from the competition. At Thill, we see fulfilling your subscription box as an art. We can help you create a masterpiece using a full spectrum of services that address your specific needs.
Strategic Distribution of Your Box
Thill has over one million cubic feet of modern facilities in Wisconsin, Georgia, Nevada and Texas. Our extensive network of distribution centers enables us to ship your subscription box to your customer faster and cheaper, whether it’s being sent domestically or internationally.
We evaluate the most cost-effective way to ship your subscription box based on dimensional weight, zone designation and your shipping portfolio. Plus, our shipment volumes and strategic partnerships allow us to get you the most competitive rates possible.
Delivering your subscription box to your customer quickly and efficiently means your customers will be less likely to cancel their subscriptions or call customer service.
Choose Only the Services You Need
Fulfillment has a lot of components – inventory management, kitting, picking and packing…the list goes on. Thill can create a flexible fulfillment strategy designed specifically for your campaign. So, whether you have one SKU or 90,000, our veteran staff can make the fulfillment of your subscription box simple, cost effective and proficient.
Thill also offers a low cost of entry and ala cart pricing. You can customize your fulfillment package and only pay for the services you need, when you need them.
Technology at Your Fingertips
Thill empowers you with meaningful information to run your business wherever, whenever you want. Our powerful software suite gives you the versatility to be successful on your terms. Real-time analytics ensure you have immediate access to detailed reporting so you can effectively evaluate and manage your business.
Thill works with all the popular e-commerce platforms. Our API integration is quick and easy. Even if you need a customized interface, our expert in-house programmers can write, test and implement a fluid process for your software.
Retain Subscribers with Great Customer Service
Customers expect a seamless shopping experience and nothing will affect your bottom line more than how you treat your customers. When they have questions about their subscription boxes, they want meaningful answers fast.
Thill has a 125-member in-house customer service team – fluent in English, Spanish and French – that can support your campaign with live operator services, email support and live chat.
Our highly trained US-based customer service agents can help reduce churn by making your subscribers feel valuable and treating your customers with respect. And when things escalate, Thill’s agents know how to save the sale and increase revenue because they have extensive training in dispute resolution and solution selling.
Want more information about about how Thill Inc. can help you save time and money?
Contact one of our experts at 920-967-9201 or email us at sales@thillinc.com.
