Customer Service Capabilities
  • Inbound and outbound customer service
  • Order taking
  • Interactive Voice Response(IVR) & live operator available 24/7
  • Toll-free number access
  • Manual order entry
  • Maintenance of accounts
  • Email confirmations
  • Order tracking
  • Computerized return system, including credits and refunds
  • Outbound surveys and customer feedback
  • Resolving and processing charge backs
  • Complaint management
  • Web support

Thill understands that customer service is one of the most critical pieces of any successful business. Our 125 seat in-house customer service team – fluent in English, Spanish and French – uses advanced technology to communicate with your customers using live operator services, email support and live chat.

Our highly trained US-based customer service agents engage in every call as though they are an extension of your company and brand. Our representatives have extensive training in dispute resolution and solution selling – they know how to save sales and increase revenues. Our representatives are also trained to be experts on your product line, so they can create a superior brand experience for your customers. They make your customers feel valuable and important, fostering brand loyalty and retention.

Using our proprietary software BiBi Solutions, we have the flexible technology to handle not only basic inquiries, but highly complex product offerings including multi-pay and continuity models. BiBi Solutions can incorporate introductory scripting, frequently asked questions, upsell scripting and cross-sell prompts, or it allows for a script-free environment.

Thill understands that customer service is one of the most critical pieces of any successful business. Our 125 seat in-house customer service team – fluent in English, Spanish and French – uses advanced technology to communicate with your customers using live operator services, email support and live chat.

Our highly trained US-based customer care agents engage in every call as though they are an extension of your company and brand. Our representatives have extensive training in dispute resolution and solution selling – they know how to save sales and increase revenues. Our representatives are also trained to be experts on your product line, so they can create a superior brand experience for your customers. They make your customers feel valuable and important, fostering brand loyalty and retention.

Using our proprietary software OrderGenX, we have the flexible technology to handle not only basic inquiries, but highly complex product offerings including multi-pay and continuity models. OrderGenX can incorporate introductory scripting, frequently asked questions, upsell scripting and cross-sell prompts, or it allows for a script-free environment.

Customer Care Capabilities
  • Inbound and outbound customer service
  • Order taking
  • Interactive Voice Response(IVR) & live operator available 24/7
  • Toll-free number access
  • Manual order entry
  • Maintenance of accounts
  • Email confirmations
  • Order tracking
  • Computerized return system, including credits and refunds
  • Outbound surveys and customer feedback
  • Resolving and processing charge backs
  • Complaint management
  • Web support