Order Tracking Is Mandatory For Your Company
Order tracking is a key feature that every business should be offering to customers. Having the ability to track your orders in real-time is vital to all companies. Without order tracking, you’ll never be able to make the important decisions you need or make adjustments as seen fit for your business.
The customer experience has become a centralized focus for ecommerce. While it’s still very easy to overlook it, a major part of that experience boils down to being reliable and predictable around order management.
Value-add ons such as receiving an estimated shipment date, tracking number, and delivery notifications throughout the process all help to remove the “risk” of buying goods online and build trust with your customers.
No matter what size your business is, retailers must compete with industry giants, customer expectations are constantly rising. When you look at the most common expectations today (2022) they’re to receive expedited shipping and then knowing exactly when that package is going to arrive on their doorstep.
It is order management that plays a key role in the fulfillment process.
This is exactly why every business needs order management software (OMS).
We want to be clear, all order management software is not equal, you have to be careful what you invest in.
What Is Ecommerce Order Tracking?
Ecommerce order tracking gives you the ability to monitor all online orders, shipments, and allows you to communicate order status updates to your customers. Ecommerce order tracking includes features like shipment tracking, shipment updates, estimated delivery dates, and more. Having such features can play a big role in the customer experience, it gives customers what they need so they know what to expect for their delivery.
You may be asking yourself – why should i offer ecommerce order tracking?
Let’s look at the perks for doing just that.
- Customer expectations – The biggest benefit is lifting customer expectations. Most customers want to track their package, at the very least, having the option to do so.
- Few inquiries – Studies have shown that with order tracking and updates, you’re going to see less inquiries from customers. That can save time and money.
- Fulfillment control – Your job is never done until that box is packed and in the hands of the carrier. With order tracking, you maintain more control over the order fulfillment process and can quickly address any issues if they should come up.
Here at Thill, our OMS tracks your orders in real-time.
You can customize your campaign across each and every channel – direct response, ecommerce, catalog, retail and multi-level marketing. Equally important, you can offer complex multi-item orders, continuity programs, multi-pay programs, standing orders – you name it!
Moreover, order tracking in our order management software gives detailed reporting on the performance of your products, which is important real-time data for your business. You can also integrate that data with your media results. In addition, it gives you important information that lets you evaluate how every pillar of your business is affecting your campaigns.
In short, it doesn’t matter if you’re a traditional brick & mortar, have an online store or Ecommerce, our order management software will help you grow your business.
It’s not only about how you track and receive orders into an Order management System (OMS), it’s also about functionality for you and the many options you have to keep your customers happy.
Our OMS has several order placement options for your business.
Order Placement Options
- Complex Multi-item Orders
- Continuity Programs
- Subscriptions (Boxes, Kits and Other Services)
- Multi-Pay Programs
- Standing Orders
- Up Sells / Add-Ons
- And Others
As we point specifically to order tracking, there’s a lot of different options you’ll have within our order management software suite.
- Incoming Orders
- Product Refurbishment
- Declined Orders
Besides order tracking and management, our OMS also gives you real-time inventory management.
Our customizable order management software gives you real-time inventory updates and also warns you when inventory is low.
To summarize, keeping a close eye on your inventory is important for all businesses.
Inventory is likely your biggest expense – so you have to take care of it.
Looking for a 3PL to handle retail fulfillment for you and help you meet customer expectations?
Be sure to reach out to our team or grab our guide on that shows you how to build customer satisfaction.
If you’d like to get a personalized quote, click here to let us know.