Customer Experience Optimization: Eliminating Warehouse And Inventory Errors Never underestimate it, customer experience optimization is important to all companies. Think about it, how many times have you shopped at the same place after having a bad customer experience? Exactly, most of us don’t and wouldn’t. There’s a number of different stats and studies that show…
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Omnichannel Marketing: Here’s What You Should Know Although omnichannel marketing is relatively a new industry term, it’s one we know well in fulfillment and distribution. Omnichannel, also called omni-channel, is a multi-channel approach to sales where the goal is to provide customers with a great shopping experience no matter how they’re shopping. This would include…
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Inventory Control And Why It Must Matter Inventory control is something that all business owners and merchants have to be aware of. Breaking it down to its base level, inventory control refers to having greater oversight of your inventory. Sometimes known as internal control or stock control, inventory control is often setup in accounting systems…
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Fulfillment Center Pros & Cons If you are a business that requires shipping your product(s) to consumers, you will at some point have to decide whether you want to handle receiving, inventory management, and shipping internally, or use a fulfillment center to handle the whole process for you. There are many “pros” to outsourcing these…
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How Do Purchase Orders Work? Purchase orders are legal binding documents between a supplier and a buyer. The PO outlines the items the buyer agrees to purchase at a specific price point. A purchase order, or PO, also details the delivery date and terms of payment for the buyer. In addition, purchase order systems have…
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What Is Product Sourcing? There’s no question, it’s a great time to be selling products online. In fact, according to eMarketer, global ecommerce sales are projected to surpass $4 trillion! It doesn’t matter what channel you used to start your business, a multichannel strategy is exactly what you need to capitalize on the global ecommerce…
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Let’s Talk Subscription Box Fulfillment at Sub Summit! Can’t wait to see everyone at Sub Summit – the largest event dedicated to the Subscription Box industry! And it’s happening this week in Denver from May 30 to June 1! Swing by our booth or email us at sales@thillinc.com to set up appointment to talk about…
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Join Thill Inc at MTC Expo in San Diego, Apr 24-26, 2018 We’re so excited to see everyone at one of our favorite shows – the MTC Expo next week in San Diego from April 24 to 26! If you want to talk fulfillment & customer service, let’s set up a time to meet in…
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This article on order management systems (OMS) originally appeared in Response Magazine. You can view the original article here. Getting What You Need From Your Vendor’s Order Management System (OMS) by R. Todd Thill | Feb 1, 2018 When you run a business, you make a lot of decisions that impact your reputation and bottom…
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What is customer service? Have you ever really sat down and thought: What is customer service? We can envision what good customer service experience is, but those will be as different as each individual. In a nutshell, customer service is giving your customers the best service possible. So what is customer service to you? Are…
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