Customer Care

At Thill Inc., we understand that exceptional customer service isn’t just a part of business, it’s the heart of business. With over 65 years of experience in the fulfillment industry, our in-house team of 125 customer service representatives is the backbone of our customer care operation, effortlessly communicating with your customers through live operator services, email, and chat. And yes, every single one of them is based right here in the United States.

Our customer service team isn’t just highly trained, they’re well versed in your brand and products too. Fluent in both English and Spanish, they are adept at handling everything from simple inquiries to complex product offerings, including multi-pay and continuity models. From dispute resolution to solution selling, our team knows how to not only save sales but boost your revenues as well.

But our commitment to excellence doesn’t stop at our team. Our proprietary software, BiBi Solutions, ensures that our clients have complete transparency in all their customer interactions. Whether it’s introductory scripting, frequently asked questions, upsell scripting, or cross-selling prompts, BiBi Solutions can handle it. Even if you prefer a script-free environment, BiBi Solutions has got you covered.