Returns Management
Thill Inc’s unique returns management approach will help keep customer satisfaction high, allowing you to manage returns efficiently and hassle-free.
Nothing upsets a customer more than a return that isn’t processed correctly or refunded immediately.
Resolve now how you intend to handle returns from beginning to end.
First, you need to decide what your return policy will be.
Some companies offer an extended return policy, but sellers need to evaluate whether that make sense for them based on the costs associated with their business model, product and price point.
Other companies leave returns to the discretion of their customer service team, based on the quality of the return and the circumstance for it.
Once you decide what the policies will be for returns, you need to instruct your warehousing staff about how you want returns executed on the inventory side, including which items are eligible for refurbishment.
An effective, reliable and predictable returns process allows you to recover the value of the product and saves you money in the long run. Plus, it gives you an opportunity to interact with the customer and transform a return into an exchange.
Discover Excellence in Returns Management
Harness the power of Thill Inc’s unique blend of industry knowledge and technology-forward returns management solutions, refined and perfected over our extensive 64-year history in the fulfillment industry. Our dedicated Thill team stands ready to simplify your returns process, guaranteeing a stress-free experience, and ensuring customer satisfaction remains high throughout.
We understand the frustration that can arise if a return isn’t processed correctly or promptly refunded. Don’t give room for such challenges. Strategically decide how your returns management process will run from start to finish with our help.
Creating a well-defined return policy is crucial. Some businesses might opt for an elongated return policy, weighing the operational costs against their business model, product, and price point. Others prefer to leave the matter to their customer service team, relying on the quality and circumstances of the return.
Regardless of your choice, once the return policies are in place, instructing your warehousing staff on the method of executing returns, including identifying items suitable for refurbishment, is pivotal. A reliable and predictable returns process not only allows you to regain the product’s value but also presents an opportunity to engage with your customers, potentially transforming a return into an exchange.
Product Refurbishment – Adding Value Where it Matters
Your handling of returned products significantly impacts your bottom line. Thill Inc’s specialized Product Refurbishment team possesses the expertise to breathe new life into your returned products and repackage them for maximizing value.
Whether it’s apparel, jewelry, electronics, household goods, or appliances, our tools and experience align perfectly to professionally refurbish goods. We can even illustrate how to incorporate these revitalized products effectively into your marketing strategy.
Moreover, Thill Inc’s comprehensive service portfolio extends to both domestic and international returns, ensuring your business stays ahead irrespective of borders.
Embrace Thill Inc as your Returns Management partner and elevate your customer experiences to new heights. Make the wise move; take control of your returns management activities with Thill Inc and experience the difference only over six decades of industry-leading expertise can make.
Product Refurbishment
What you do with a returned product determines how it will affect the bottom line.
Thill’s specialized team of Product Refurbishment professionals can renew and repackage returned product to maximize value.
From apparel, jewelry, electronics, household goods, to appliances, we have the tools and experience to professionally revitalize goods and can even show you how to effectively incorporate them into your marketing strategy.
