Ecommerce Fulfillment

At Thill, we know your eCommerce customer’s needs are always changing and you have to anticipate what’s coming next. We understand it because we’ve been there. We started out as a small family-owned company that grew to become one of the largest fulfillment houses in the US. Thill can help you evaluate your customer’s experience, and determine how our technology can save you time and money, and maximize your eCommerce campaign’s margins.

Thill Inc understands that navigating the e-commerce landscape, in an era where customer experience and fulfillment play pivotal roles, is a daunting task. Our proprietary software technology, BiBi Solutions, could be your ultimate game-changer, revolutionizing how you manage your e-commerce fulfillment operations in real- time.

Unlike brick-and-mortar stores, in the digital spectrum, customers can’t interact with your products directly.

However, they crave an all-inclusive shopping journey involving aesthetic packaging and a reliable delivery system. In an ocean of digital businesses, standing apart from the rest can be a challenge. Nonetheless, with BiBi Solutions, you can deliver an impactful experience converting visitors into loyal customers.

We know the nature of the digital business landscape is impersonal. Today’s customers demand the ease of online shopping while simultaneously seeking personal touch points throughout the journey. And here’s where we step in. Thill Inc is your partner in creating a seamless, interconnected customer journey enabled by our cutting-edge technology.

With BiBi Solutions, we provide real-time solutions driven by the latest advancements in technology.

Recognizing how vital fulfillment is to customer service, our software looks at the bigger picture, managing each aspect of your campaign right from order placement to handling returns or exchanges.

As technology evolves, its role will continue to magnify in the fulfillment process. Our software suite is versatile and equipped with the sophistication you need to handle the complexities of multi-item orders, continuity programs, or standing orders.

On the integration front, Thill’s adept staff ensures a smooth and quick API integration process with popular eCommerce platforms, making the transition effortless. If you need a customized interface, rest assured, our expert programmers can deliver a fluid process for your software.

Information is power, and at Thill, we make sure it’s not just raw data. Our real-time analytics provide insightful reports, aiding you to make informed business decisions effectively.

Going global? Thill is here to help you tackle fulfillment challenges associated with international trade.

Understanding the intricacies of global shipments, we ensure a balance between speed of service and cost.

Incorporating BiBi Solutions in your business strategy, you are leveraging the power of advanced technology, real-time control, and meaningful information, enabling you to stay ahead in the competitive digital landscape.

Want more information about about how Thill Inc. can help you save time and money?

Contact one of our experts at 920-967-9201 or email us at sales@thillinc.com.

Understanding Ecommerce Order Fulfillment 

It’s safe to say, ecommerce fulfillment is a vital component of all online businesses that have an ecommerce business. If you sell products, you have a fulfillment process. The best ecommerce fulfillment services and strategies can help you transition your logistics from a cost center to a revenue producing machine by improving conversions and driving more sales.

You know you have a great product, hopefully multiple products that are flying off the shelves faster than you can stock them. You’ve created a great marketing strategy that puts your products in front of the right customers. You have orders rolling in and you’re primed for explosive growth that will change the face of your business.

While having product and market matches are vital to your success, it’s your ecommerce order fulfillment that’s the engine of your growth.

What Is Ecommerce Fulfillment?

Ecommerce fulfillment refers to your whole process of getting an order delivered to a customer after an order is placed online. This part of the supply chain includes a lot of different processes, such as receiving and storing inventory, order processing, picking items, packing boxes, and transporting items to the customer’s shipping destination.

Ecommerce fulfillment services can be performed by a fulfillment company or handled in-house by the ecommerce business.

Here at Thill Inc., we help provide our clients by delivering an ecommerce fulfillment experience to meet your customer’s expectations today and help B2C brands become more successful online. The solution to make that happen is our fulfillment software and technology.

Ecommerce Fulfillment Services

There’s a wide range of e-commerce fulfillment services we offer here at Thill Inc. Those include:

Let’s Talk ECommerce Order Fulfillment

Generally speaking, order fulfillment, represents the entire process of a customer ordering a product and receiving that same product. By the same token, anyone with experience in ecommerce is likely to know that there’s a series of complex steps in the supply chain that play a role in how customers view your business.

First, let’s look at the core steps in the ecommerce fulfillment process.

Likewise, for those of you that have medium to large sized businesses, you’ve likely already began researching ecommerce fulfillment services. For the most part, most smaller businesses are able to do their own inventory management, packing and shipping. However, as operations begin to scale up, fulfilling orders yourself will become more difficult.

Ecommerce Fulfillment Business Models

There’s no question that having the right ecommerce fulfillment business model is extremely important. Ultimately, you have 3 business models to choose from.

Of course, each ecommerce fulfillment business model has its pros and cons. Depending on where you are with your company and the goals you have in mind, one business model may be favored over the others. Let’s take a look at each one.

Third-Party Fulfillment (3PL)

With 3PL fulfillment, your inventory is owned before you sell it. You either purchase or manufacture the product. You then store your inventory with a 3PL provider and it’s often up to the you to market your products.

When an order is made by your customer, the third-party fulfillment company picks the order, packs the order and ships it out to your customer. Also, many third-parties help with COGS and economies of scale, but that’s something you’ll want to confirm first.

These ecommerce order fulfillment companies provide your business with a lot of different perks. As for the 3PL fulfillment model;

Third-Party Fulfillment Model

  1. Products are purchased or manufactured by you while stored at a 3PL
  2. The ecommerce store you’ve chosen is integrated with your fulfillment partner
  3. A customer places an order and pays for that order.
  4. Your fulfillment partner picks, packs and ships out the order
  5. The customer receives the order.

Third-Party Fulfillment Benefits

When you select the right fulfillment partner you experience a number of different benefits. Here at Thill, our fulfillment software integrates with most popular ecommerce platforms. Here’s a few of the ecommerce platforms our fulfillment software works with.

Not only can you outsource your ecommerce fulfillment, but also free up your time so you can focus on other areas of your business. When you decide to outsource your fulfillment,  you don’t have to worry about finding space for your inventory or hiring a big fulfillment team.

Equally, due to most 3PL fulfillment options, hiring a 3PL can also help you lower your shipping cost and potentially save you tens of thousands of dollars.

Dropshipping Business Model

The dropshipping business model is another option for ecommerce fulfillment. With this business model, you are the middleman. When a customer places an order, you place the order with your chosen partners.

With dropshipping, you don’t have to worry about shipping orders or any part of the ecommerce fulfillment process. You sell the product higher than the retail price and that’s what you get to keep.

  1. Integrating your business with your dropshipping partners.
  2. Customers placing an order and pay for it with you.
  3. Your supplier ships the item to your customer.

Self-Fulfillment Business Model

The self-fulfillment business model is straight forward, you do it all. In this case, you’re responsible for everything.

Most start-up companies have a self-fulfillment business model or drop-shipping business model. In the beginning, it can be cost effective to do your own ecommerce fulfillment where you:

  1. Control manufacturing, inventory storage, warehousing, under one roof.
  2. Take your customer’s order and payment.
  3. Pick and pack, ship the product to your customer.

Which Model Is Best?

With ecommerce fulfillment, all 3 business models work.

Again, based on the goals and vision you have for your company, you decide which model works for you .

You decide what size your organization fits into. Dropshipping and self-fulfillment are great if you’re a start-up business. Of course, what is the plan if you grow? As you can see, if you are a medium or large sized company you would  benefit greatly from a third-party logistics company.

Call us today with any questions about your ecommerce fulfillment or fulfillment in general. One of our fulfillment experts will be happy to assist you!