If you’re researching and looking for a web fulfillment center, it likely means your ecommerce business is growing. Good for you! Your obviously making the right decisions in your business and you know how important order fulfillment is to your business.
Having an efficient, accurate and effective order fulfillment process for your ecommerce business is vital to your success. You’re likely coming to the conclusion that you need help with fulfillment. Choosing a web fulfillment center is a big decision. In this article, we’re going to explore what you need to be looking for in a fulfillment center partner.
Finding The Right Strategic Partner
Your company has specific fulfillment needs, you need to make sure your fulfillment partner is the right fit for the type of fulfillment services you need.
If you need specialty fulfillment, you better make sure your fulfillment center services can handle your special fulfillment needs. While a lot of fulfillment centers do have specialty fulfillment, others may not offer the specific service you need.
For example, let’s say you need a ecommerce fulfillment center that has climate control storage. It would be a huge mistake to hire a fulfillment company that didn’t offer exactly what you need. Before you shortlist anyone, make sure they offer the services you need.
Don’t just read web pages, take the time to get on the phone with a fulfillment expert and make sure you get answers to all of your questions.
The right fulfillment company can help you lower shipping costs and help your products get to customers faster. Outsourcing fulfillment can help you get valuable time back, so you can focus on growing the business. There’s a ton of benefits using a 3PL fulfillment company.
Ecommerce Integrations
If you’re looking for an ecommerce order fulfillment provider, you already have an ecommerce platform you operate your store on. You’re likely aware just how much ecommerce shipping cost. You likely also know how expensive ecommerce warehousing is – all of these play a role in when a business owner decides it’s time to consider hiring an ecommerce fulfillment company.
When you hire a fulfillment company, most of them will be able to integrate their order management software with your ecommerce platform.
The bottom line, you need to have the ability to see how your inventory is moving, what channels are selling the most product or when you need to reorder inventory. Here at Thill, our order management software (OMS) is easy to use and integrates with a number of different ecommerce carts, such as
- Shopify Fulfillment
- Magento Fulfillment
- Amazon Fulfillment
- Ebay Fulfillment
- WooCommerce Fulfillment
- KickStarter Fulfillment
Having the ability to collect and analyze your data is priceless for your ecommerce business. With OMS and Thill’s data and analytics services, you’ll always be able to make immediate decisions with your real-time data.
Without real-time order fulfillment data and inventory accounting, it’s near impossible to make the right decisions. Partnering with an ecommerce fulfillment center that provides real-time data is very important.
Returns Management
If you’re shipping products, you’re going to have returns, you can’t avoid them.
Most 3PL fulfillment providers offer returns management, that way you don’t have to deal with any of it.
Here at Thill Inc., we also do product refurbishment.
What you do with a returned product determines always affects your bottom line.
Thill’s specialized team of Product Refurbishment professionals can renew and repackage returned product to maximize value.
From apparel, jewelry, electronics, household goods, to appliances, we have the tools and experience to professionally revitalize goods and can even show you how to effectively incorporate them into your marketing strategy.
Customer Service
Did you know that order fulfillment companies also offer customer service?
Customer service is extremely important to your business. In fact, customer service is one of the most critical pieces of any successful business.
We have a 125 seat in-house customer service team – fluent in English, Spanish and French – uses advanced technology to communicate with your customers using live operator services, email support and live chat. Our representatives have extensive training in dispute resolution and solution selling – they know how to save sales and increase revenues. Our representatives are also trained to be experts on your product line, so they can create a superior brand experience for your customers. They make your customers feel valuable and important, fostering brand loyalty and retention.
You want your customers to feel special, you want to make them feel great when they interact with your brand.
We have a proven framework we follow that allows us to take our client’s customer service to the next level. It’s vital to keeping customers and turning customers into repeat buyers.
Proven Track Record
Choosing the right web fulfillment center will be one of the most important decisions you ever make for your growing ecommerce business. It’s a decision that you shouldn’t take lightly. When you’re choosing a 3PL fulfillment provider, make sure you do your due diligence.
There’s a lot of ways to find the right 3PL company for your business.
How long how your fulfillment center been in business? That’s a fair questions, right?
Here at Thill, we’re celebrating 59 years in business, consecutive years that is. You want an order fulfillment company that has a proven track record.
Who has your fulfillment provider worked with? What was the end results? All of these are valid questions you should be trying to answer when hiring a fulfillment center.
In Closing
Choosing the right ecommerce fulfillment partner is a big decision, one that can’t be took lightly.
The good news, a 3PL fulfillment provider can be a huge benefit to a growing business. If you’re shipping a lot of orders every month, the savings and results can show fairly quickly.
If you’re doing your own order fulfillment and warehousing, you know how expensive it can be. If you’re thinking about doing your own fulfillment and warehousing, that will be a big investment you have to make right now.
We’re not saying one is right and another is wrong, but there’s no denying the benefits that come along with hiring an experienced order fulfillment company.
If you’re looking for a fulfillment partner or have questions, you can reach us at 920-967-9201 – or use our contact form.
